BVS TRADING PTY LTD (“we”, “us”, “our”) operates the website taspantry.com.au (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and other relevant Australian privacy laws. By using the Site, creating an account, or placing an order, you consent to the practices described in this Policy.

  1. What Personal Information We Collect

1.1 We collect personal information that you provide to us voluntarily, including but not limited to:

  • Contact information: Name, email address, phone number, delivery address, and billing address.
  • Account information: Username, password (encrypted), and account preferences.
  • Payment information: Credit card details, debit card details, or other payment method information (we do not store full payment details; these are processed by our third-party payment provider).
  • Order information: Products purchased, order history, delivery preferences, and feedback.
  • Communications: Emails, messages, or calls between you and us.

1.2 We may also collect non-personal information automatically when you use the Site, such as your IP address, browser type, device information, and browsing activity (e.g., pages visited, products viewed). This information is used to improve the Site and your user experience and is not linked to your personal identity.

  1. How We Use Your Personal Information

2.1 We use your personal information for the following purposes:

  • To process and fulfill your orders (including delivering products, processing payments, and sending order confirmations).
  • To manage your account (including updating your details, processing returns or refunds, and responding to your inquiries).
  • To communicate with you about your orders, account, or any changes to our services (e.g., delivery updates, product availability).
  • To send you marketing communications (e.g., promotions, new products, special offers) if you have opted in to receive them. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at bvstasmania@gmail.com.
  • To improve the Site and our services (e.g., analyzing user behavior, updating product ranges, enhancing delivery services).
  • To comply with legal obligations (e.g., tax, accounting, or consumer protection laws).
  1. How We Store and Protect Your Personal Information

3.1 We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or loss. This includes using secure servers, encryption technology for sensitive information (e.g., payment details), and restricting access to personal information to authorized staff only.

3.2 We store your personal information in Australia, either on our secure servers or with third-party service providers who are bound by confidentiality obligations. We will not transfer your personal information outside of Australia without your consent, unless required by law.

3.3 We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or de-identify it.

  1. Disclosure of Your Personal Information

4.1 We may disclose your personal information to the following third parties, but only for the purposes outlined in this Policy:

  • Payment processors: To process your payments (they do not store your full payment details beyond what is necessary for processing).
  • Delivery partners: To deliver your orders (they will only receive your delivery address and contact details).
  • Service providers: To assist with website hosting, IT support, marketing, or customer service (they are bound by confidentiality obligations and may not use your personal information for other purposes).
  • Legal authorities: If required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4.2 We will not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

  1. Your Rights

5.1 You have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete information, and request that we delete your personal information (where permitted by law).

5.2 To exercise these rights, please contact us at bvstasmania@gmail.com or 0452311959. We may request proof of identity to verify your request and may charge a reasonable fee for accessing your personal information (if permitted by law).

5.3 If you believe we have breached your privacy rights, you can contact us to resolve the issue, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  1. Cookies and Similar Technologies

6.1 We use cookies (small text files stored on your device) to improve your experience on the Site. Cookies help us remember your account preferences, track browsing activity, and personalize content and promotions.

6.2 You can disable cookies in your browser settings, but this may affect the functionality of the Site (e.g., you may not be able to log in to your account or complete an order).

  1. Changes to This Privacy Policy

7.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on the Site, and the effective date will be updated. Your continued use of the Site after the changes take effect constitutes your acceptance of the revised Policy.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

BVS TRADING PTY LTD

88 Central Ave, Derwent Park TAS 7009

Phone: 0452311959

Email: bvstasmania@gmail.com